IN SHOP FAQ

In the checkout flow, below the CUSTOMER INFO section is an option to add “RESTAURANT INSTRUCTIONS,” and this will be visible to both the store and the delivery driver to ensure your order is delivered as expected.

If you have already placed your order and would like to add additional instructions, you can give us a call at (512)-428-4245 and speak with a team member immediately.

Once you have placed your order, you'll receive a confirmation page that will include your order number. You will receive a text when the driver marks your order as en route and a call or text alert when the driver has arrived. If the order is taking an acceptable amount of time, you may receive a text that your delivery driver is running late.

Orders are placed to the store and packed immediately upon receipt. Cancellations in 5 minutes of placing an order; by calling us directly, and before the driver leaves the store are allowed and refunded. If an order has already left the store, cancellations are not guaranteed. Please note, we charge a restocking fee of up to $10 for the cost of time, gas, and labor associated with the delivery.

Delivery times are subject to variables such as time of day, order volume, and traffic conditions. In our area, most deliveries take under 30 minutes. 11 Degrees do not guarantee delivery times as there could always be external factors that may delay orders.

Deliveries are to a home or business address only. Daiquiri Dashers will not deliver alcohol to a public place of any kind, including parks. 

Please call if unclear on the location delivery address. If you do schedule a delivery to a hotel, please be aware that you must receive the order at the front desk, or the order is void and non-refunded. To avoid any issues with your delivery, please schedule a time where you will be physically present to accept and sign for it. 

Unfortunately, we can't guarantee delivery to anyone other than the intended recipient. Valid license is required upon delivery.

Okay. In the U.S. you must be 21 years old to sign up for an account and to legally purchase alcohol.

Orders are processed and scheduled immediately, so only place an order when you’re ready to receive it. We offer thermal bags ($15.00) to keep our daiquiris cool until arrival (3hr window)

While these instances are rare, mistakes do happen, and we try to correct these as soon as possible. All customers should check their orders immediately upon delivery, and if there is an issue, please feel free to call us so we can get you fixed up.

If we cannot get in touch with you to make delivery, you will receive a notification via email to contact the store. If you request to have the order redelivered, you will be charged at $10 restocking fee.

If we don't hear from you by the end of day, a refund is issued. Please note, we charge a restocking fee of up to $10 for the cost of time, gas, and labor associated with the delivery

The quickest way to resolve is to call us (512) 428-4245, and we’ll be happy to get the duplicated order refunded ASAP.

The Daiquiri Dasher may refuse to serve a customer at the door, similar to refusing a customer in-store if he or she believes the customer is either intoxicated or underage. The Dasher may also refuse the delivery if an ID is invalid, expired or if the cardholder is not present to provide the credit card used for the purchase. No refunds in this case.

No, unfortunately, cash payments are not allowed. Daiquiri Dashers do not carry cash, nor can they make change.

11 Degrees will immediately void an order and release the funds from the transaction if an order is canceled. The actual time that it takes for funds to be returned to your account depends on your specific bank.

Friday & Saturdays only. We are planning a slow roll out across all hours of operations.

Delivery: There is a $8 delivery fee applied to each order. These fees are in place to help our offset costs involved in the delivery. Over half the fees goes to our Daiquiri Dasher.

Our Daiquiri Dashers are pre-screened and background checked before joining 11 Degrees.

We provide you with the opportunity to tip your driver from our website. The default tup amount is typically 10% of your order total, but you may adjust the amount according to your preference. You can select a specific percentage, dollar amount, or choose to tip in cash. 

We humbly ask that you tip drivers, as they are critical in making every Daiquiri Dash delivery a reality. 

If you would like to change your tip at any point after your order is placed, please contact us by phone directly. 

Let us know how we can improve your experience. delivery@11degreesdaiquiri.com.